Finding the problem: *friction points*

Goal: Capture daily annoyances, inefficiencies, or friction points.
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Questions:

1. Date & Context (Where/when did you notice the problem?)
2. Problem Observed (What exactly happened?)
3. Who Is Affected? (Yourself, co-workers, customers?)
4. Pain Type (Time loss, financial loss, frustration, etc.)
5. Frequency (How often does it occur?)
6. Urgency (Is it pressing or mild annoyance?)
7. Workarounds (Are they hacking a solution now?)
8. Possible Willingness to Pay (High, medium, low?)

Step-by-Step:

1. Download the template.
2. Log problems as soon as you notice them - don’t wait until the end of the day.
3. Reflect at the end of the week: which issues stand out as the most frequent and painful?